We all know the importance of Help Desk in the growth of a business? Be is a small business or a big business, having a help desk is of utmost importance for you just can sell a product and then refuse to assist your buyer with it. Here I will write on the topic “Help Desk Software Comparison” and will compare top 5 help desk softwares for you.
Help Desk softwares are those which are used by the help desk of the company. Be is an e-commerce site or any other site which involves a buyer, Help Desk and Help Desk Softwares are immensely important.
- My this article is for
- Help Desk Software Comparison
- #1 FreshDesk Review and more details
- #2 Zoho Desk Review and more details
- #3 Zendesk review and more details
- #4 Hesk review and more details
- #5 Vision HelpDesk review and more details
- Best Help Desk Softwares
- Final Words
My this article is for
All those who own a business which involves a buyer.
All those who own an e-commerce store.
All those who review products and have to answer users’ queries.
All those who have to convert users into buyers.
If you fall into any of the above categories, then sit back, grab a coffee and get ready to know about the best 5 help desk softwares. I will be comparing all those softwares and will be listing out the pros and the cons of each of them and will ultimately help you decide which one you need for your business.
Help Desk Software Comparison
Now there are a lot of softwares developed by a lot of companies which claim to be the best help desk softwares. The entire help desk industry is filled with numerous softwares and all of them have different pricing and different features.
So how to find out the best of them?
Well, you need not concern yourselves with finding the best help desk softwares as we have already done all the homework for you. The only thing you need to do is to go through the review of each of them very carefully and decide the one most suitable for you. Here is the help desk software comparison.
Here are the best five help desk softwares
- Vision HelpDesk
We had taken around 15-20 help desk softwares into consideration and out of those, we have managed to shortlist these five. From all the research we did, these were the five help desk softwares that we found to be good and better than all the others we saw.
Now we will individually review each of them and will also be comparing them to each other.
#1 FreshDesk Review and more details
Fresh Desk is one of the best Help Desk Ticketing software which comes loaded with a lot of built-in features such as email ticketing, dynamic placeholders, custom ticket views, split tickets, merge tickets etc. No wonder why it is placed on the top of the list of help desk software comparison.
There are many plans in the Fresh Desk software. The plans of Fresh Desk start with a free plan while paid plans ranging from 1199 Rupees per month to 5799 Rupees per month.
The free plan comes with comparatively fewer features while the paid plans have a lot of awesome features in addition to those of the free plan.
Here are some awesome features of Fresh Desk which make it one of the best help desk software and that is the reason we have placed it on the top in this help desk softwares comparison guide.
- Email ticketing
- Reusable replies with canned responses
- Custom ticket views
- Tags for tickets, solutions, and contacts
- Merge tickets
- Split tickets
- Ticket templates
- Customer satisfaction surveys
- Ticket export
- Load balanced ticket assignment
- SLA MANAGEMENT
- MULTI-CHANNEL SUPPORT
If you ever feel that you aren’t satisfied with the product or feel like contacting the support, you can always contact the support staff of Fresh Desk.
Fresh Desk provided 24*7 Email Support and 24*5 Phone Support.
Contact Fresh Desk
Find the following contact details and using them you can contact the staff of Fresh Desk in case you need any sort of assistance.
Phone : +1 (866) 832-3090
Here are some of the pros and the cons of Fresh Desk
Pros of Fresh Desk
- Easy to use.
- Free trial
- Flexible System.
- More than 80000 satisfied customers.
- 24/7 Email Support.
Cons of Fresh Desk
- Phone Support only available 24*5
- Some minor issues with the software.
- The reporting module could have been better.
After taking into consideration, then pros cons and the features of Fresh Desk, here is our rating
#2 Zoho Desk Review and more details
Second in our list of best help desk software comparison is Zoho Desk.
Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer.
Zoho Desk comes from the very popular technology-based service provider company “ZOHO” which is based in California. Zoho Desk is one of the easiest to use Help Desk software which comes loaded with a lot of amazing features which help to make your ticketing experience amazing.
First of all, if you like to try out Zoho Desk for few days, you can opt for 15 days free trail. You do not even have to enter any of your credit card details in order to try out the free trial of Zoho Desk.
Now coming to the original pricing of this help desk software, Zoho desk comes in three different plans.
- FREE PLAN: The first plan is free in which you do not have to pay any money.
- PROFESSIONAL PLAN: Second one is the professional plan which costs Rupees 720 a month.
- ENTERPRISE PLAN: The third plan is the enterprise plan which costs 1500 a month.
The free plan has limited features as compared to the professional and the enterprise plan.
If you are thinking why should you choose Zoho Desk, then here is a list of mind-boggling features that would make you fall in love with this software.
- Highly flexible when is comes to organizing your workspace.
- You can contextualize tickets.
- Quick response to tickets.
- Allows you to collaborate.
- All analytics in a single window.
- Easy automation.
- Integrate your own custom functions.
- You can create your own knowledge base.
- Android apps to make it better.
- Zoho Desk is damn easy to use.
- Always online customer support.
- No hidden costs.
- You get what you pay for.
I would give a 5-star rating to the support of Zoho Desk. Zoho’s customer support is best in class, be it any of their products. Zoho offers very customer friendly and on time customer support.
The Zoho app makes it even better. You can catch up with their agents on the go using their android app.
You can contact Zoho Desk via email and also via call. For sale inquiries. you can contact them in the following numbers
US:+1 877 834 4428 , +1 615 671 9025
UK: +44 (20) 35647890 , 08009177225
Zoho Desk can prove to be a nice option if you are looking for a feature-rich help desk software with a reliable support.
Pros of Zoho Desk
- Easy to use
- Great features WHEN they work.
- Sleek and awesome design.
Cons of Zoho Desk
- Limited features
- Downtime, emails not being sent or received.
- Push notifications don’t work sometimes.
Zoho Desk have both happy and unhappy customers. Some liked the customer support while some did not. The customer reviews are very much variable so it is hard to predict anything from customer reviews.
You can opt for the free trial version to try it first and if you feel satisfied with the product, you can move on and purchase it.
I would rate Zoho Desk 4.6 out of 5 stars.
#3 Zendesk review and more details
ZenDesk is that help desk software which is used by a lot of big brands. From Uber to Shopify and from Loreal to Groupon, all big brands use ZenDesk Software. This gives us a clear idea of the potential of this help desk software and that is the reason why I am including Zendesk in the list of the best help desk softwares.
Zendesk has tons of plans suited for different types of people. From 5$ a month to 199$ a month, there are 5 plans with different features in each of them.
The pricing is divided into various categories including Essential, Team, Professional, Enterprise, Elite
Essential Plan costs 5$ per month.
Team plan costs 19$ per month
Professional Plan costs 49$ per month
Enterprise plan costs 99$ per month
Elite plan costs 199$ per month
See the image below to check the pricing
Here are some of the major features of Zendesk software
- Flexible Ticketing
- Nice customer service
- Easy to manage
- Free trial
- 100% customer satisfaction
- Full CSS rebranding
- Open API
- and much more….
Zendesk provides multi-channel support via email, web, phone, chat, social media etc. You need not worry about customer support of Zendesk. Zendesk claims to offer 100% customer satisfaction and when they say, they mean it.
No worrying about language too as Zendesk provides you multilingual support.
You can either directly send them a mail via their contact us page or you can call them at the numbers mentioned on their official website.
Apart from that, you can also contact Zendesk through their social media handles.
Pros of ZenDesk
- Friendly customer support.
- Multi-channel support.
- Easy ticketing.
- Open API
- Customizable Workspace.
Cons of ZenDesk
- Pretty costly as compared to other softwares.
- Minor management issues.
- Some features to not work sometimes.
I would rate Zendesk 4.2 stars out of 5
#4 Hesk review and more details
Hesk is a free, PHP-based help desk software that runs with a MySQL database, and allows you to setup your ticketing system for free, easy and quick.
The biggest plus point about Hesk is that it is free of cost. It is simple and easy to manage. Though the features aren’t as great as others, but since it is free, that can be overcome.
Hesk is a perfect solution for free or low budget clients.
As I already told you that Hesk is a free platform, so you need to pay anything and you can use it as long as you live.
However, if you agree to pay a nominal amount, then the credit links (powered by) will be removed from your website.
Is costs just 39$ as a one time fee. Once you opt for that paid plan, you will not have to give any credit links.
- Asset management
- Surveys from customers
- ITIL Complaint
- Knowledge Base
- Open API
- Free of cost
They have a huge knowledge base which is supposed to solve 90% of your problems. Apart from that, you can contact them via mail or call. The customer support is customer friendly and provides quick solutions.
You can either visit Hesk’s knowledge base or you can contact them via email or you can even call them directly.
You can mail them to firstname.lastname@example.org
Their calling numbers are
Australia: +61 (2) 8073-5023
Brazil: +55 (11) 4329-9812
Israel: +972 (3) 533-3675
UK: +44 (200) 222-7769
Hesk is indeed a wonderful program and since it is free, it makes it even better. It sets up nicely and is very easy to install and manage.
Pros of Hesk
- Easy to setup
- Free of cost
- Seamless experience with management
Cons of Hesk
The only con of Hesk I found is that since it doesn’t it is free, it doesn’t has all premium features like the other help desk softwares but being free solves the problem.
My rating for Hesk would be 4 stars out of 5
#5 Vision HelpDesk review and more details
Vision Helpdesk is one of the leading customer support and ticketing software. Vision Helpdesk is fit for all types of businesses. Helpdesk is comparatively cheaper than other helpdesk softwares while if we talk about the features, the features are more or less the same.
Vision Helpdesk has three different products viz Help Desk, Satelite Helpdesk and Service Help Desk which cost 7$, 14$ and 21$ respectively per month.
Check the image below for more information
- Multi-companies support management.
- Email parsing
- Multi-channel support
- Online issue tracking
- Online ticket management
- Vision Helpdesk API
- Ticket Billing
Vision Helpdesk provides dedicated support for all its customers. As other softwares, Vision Helpdesk also provides customer-friendly support. So you need not worry about any complaints and your problems will get resolved.
There are multiple ways to contact Vision Helpdesk.
You can call them at +1 (408) 809-0004
You can contact them at their skype handle at vision.helpdesk
You can also contact them via live chat or can also submit a ticket to them.
The customers of Vision Helpdesk have been loving the helpdesk software. So far, I have not seen even a single unsatisfied customer of HelpDesk. This simple tells us that Vision is a good HelpDesk software.
Pros of Vision HelpDesk
- Multi-Channel Customer support
- Full features helpdesk suite
- It offers support for multiple products and brands
- Time-saving features.
Cons of Vision HelpDesk
- Few more reports could have been added
- In-built live chat software could be a killer addition.
I would rate 4.7 stars out of 5 to Vision Helpdesk.
Best Help Desk Softwares
In the above segment, we have shared our reviews, ratings and all that stuff that you needed to choose the best help desk software for you. Here is a summary of everything.
Finally, I have written this guide on best help desk software comparison. I hope I was able to provide you with all the insights about all help desk softwares. I also hope that my this article will help you to choose the best help desk software.
If you have any other queries regarding this article, do let me know via the comment section down below and I would be happy to help you.